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Microsoft Dynamics CRM

Microsoft Dynamics CRM is a customer-oriented Customer Relationship Management (CRM) tool for specialized customer care.

Tool for specialized customer care

The system is designed to support efficient management of customer relationships from first contact through to after-sales activities.

Microsoft Dynamics CRM is the fastest growing CRM solution in the market. The solution has more than 400.000 individual users across 10.000 companies.

Through the collection of information on the individual customer requirements ensures the customer an effective and individual service.

In addition to the service that the customer experience, Microsoft CRM also improve your company's sales performance, because you know the customer's needs.

How does Microsoft CRM

Microsoft CRM basically works by collecting leads and information about your customers. The data is analyzed and used to understand your customers and market needs. In accordance with this information, your marketing campaigns in hopes of increasing your sales activities.

CRM also acts as customer service and support, which streamlines your business and increase your satisfaction among your customers.

Tools in Microsoft CRM

Using Microsoft CRM provides your company with specific tools and methods:

  • Identification and differentiation of customers
  • Collecting customer information
  • Interaction with customers
  • Control of marketing activities
  • Customizing the product to customer needs
  • Budgeting and Planning
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