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Business Central Service Management

Not least because of the social media, it has become even more important for the modern business to provide a continuous high quality service to the customers. In return, they will show satisfaction and loyalty, thus increasing the company's brand value and not least earnings. Functionality for efficient handling of the service activities is thus an important part of any business solution.

What is service management?

The purpose of service management is to provide a good and stable service to your customers, for example by responding quickly to their demands, and thus establish long-term customer relationships. The right service solution enables your employees to effectively manage customer contact, discover new opportunities and manage campaigns while building a close relationship with customers which help drive sales and encourage loyalty to your company and business brand.

Profitable service management in Business Central

Providing a good service is not always as easy as one might think. For example, managing and tracking services can be cumbersome to handle, but here is where  Business Central comes to your aid. The solution includes, by default, service management tools that help you manage your service activities as well as achieve optimum service efficiency and gain complete control over your service related costs, so the service the company provides is becomes more profitable.

The business management tools in Business Central are among other things designed to support the repair shops' operation and field service, but can also be used in various business scenarios such as the more complicated service distribution systems, industrial service environments that include billboards and mass expedition of service technicians who need additional management of spare parts.

With the service tools in Business Central, you can perform the following service tasks

  • Track the company's spare parts and supplies
  • Schedule customer service visits and create service orders
  • Creating service estimates and service invoices
  • Distribute tasks to service personnel based on their skills and availability

In addition, Business Central allows you to standardize your use of codes, create contracts, implement discount scheme policies, and create route maps for your company's service staff.

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