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Applications in Dynamics 365

Dynamics 365 consists of a number of intelligent business applications that not only enable you to operate and manage the processes in your business, but also to create competitive advantages and growth through, among other things. AI driven insight.

Traditional ERP and CRM solutions can no longer keep up with the development

In a global market, where customers are placing ever greater demands to quality and delivery and where technology is rapidly evolving, companies' processes and workflows are becoming increasingly complex. This places great demands on companies' business solutions, which must have wide-ranging functionality, but at the same time be flexible and integrable.

All this you get with Microsoft's business application platform Dynamics 365. Here you will find integrable applications for every need your business may have. So, get started with the company's growth and development with Microsof Dynamics 365 - the next generation of CRM and ERP applications.

 



Dynamics 365 | ERP

Dynamics 365 offers ERP functionality for all companies, regardless of their industry, type of business and size. In addition, the ERP functionality can be easily supplemented by CRM functionality from the easily integrable Dynamics 365 CRM and sales applications or by Business Intelligence / BI technology from Power BI.

 

Dynamics 365 Business Central

Officially developed and optimized for small and medium-sized enterprises (SMEs), but can be used in practice by virtually all companies, regardless of size. Dynamics 365 Business Central is a comprehensive and flexible all-in-one business solution that increases the company's financial visibility, optimizes the supply chain and accelerates productivity. Business Central also provides a clear and easy-to-use interface, GDPR-supported functionality, access to apps on AppSource and direct integration to Dynamics 365 and Microsoft 365 / Office 365 apps, and the solution is holistic, which means that the solution connects business areas such as finance, sales, project, service , operations and even Business Intelligence. In short, Business Central streamlines and optimizes your business processes, creating competitive advantages and growth for your business.

Dynamics 365 Finance

Together with Dynamics 365 Supply Chain Management, Dynamics 365 Finance is Microsoft's heavy ERP application aimed at large global organizations. Create automated and modern work processes in the company's global financial operations and monitor business results in real time. Predict, via intelligent analytics, future results and pave the way for a proactive administration that provides an edge over competing companies.

Dynamics 365 Supply Chain Management

Go from a reactive to a proactive operation of the company's processes. With Dynamics 365 Supply Chain Management, you can transform and optimize your company's production and supply chain. Dynamics 365 Supply Chain Management delivers predictive insights into your data and intelligence from advanced AI (artificial intelligence) and IoT (Internet of Things) technology across business areas and entities in your company's supply chain such as production, inventory management, inventory, planning and transportation management, which optimizes and maximizes the efficiency of your operation, the quality of your products and the profitability of your global business.

 



Dynamics 365 | Sales

The sales and customer relationship applications in Dynamics 365 are used to manage interactions with both customers and potential customers. The tools help streamline internal sales processes, build customer relationships, increase company sales, improve customer service and increase profitability.

 

Dynamics 365 Sales

Create and maintain the valuable relationships with your customers. Dynamics 365 Sales is centered around customer relations and is thus more than just a sales application. In addition to automated sales functionality, Dynamics 365 Sales is a tool to better understand customer needs, communicate effectively with them and win even more deals. With advanced and context-dependent AI technology, you gain better sales opportunities and become able to identify and replicate successful sales calls through conversation intelligence. Your customers will have unique experiences and supplemented with sales and marketing applications on the same platform you get more leads which is also more qualified. Dynamics 365 Sales helps the company understand its customers' needs and expectations, increase an engagement with the customers that are both relevant and genuine, and not least improve sales efficiency.

Dynamics 365 Sales Insights

Get the most out of Microsoft's cloud environment by gathering your information related to your company's sales activities through Dynamics 365, communicating through Office 365 / Microsoft 365, building relationships through LinkedIn and leveraging the power of Microsoft's cutting-edge AI technology to transform your sales. With Dynamics 365 Sales Insight, your salespeople get a flexible 360-degree view of their customer engagements, allowing them to quickly adapt to the ever-changing market changes without compromising on their business strategies and still meeting specific business requirements and guidelines.

Dynamics 365 Product Visualize

By utilizing the latest technology in augmented reality, which combines physical-world data with virtual data, the sales process is improved by enabling your salespeople to showcase products to customers on a mobile device. Product visualization is a powerful tool in Dynamics 365 and the mobile app speeds up the sales process by helping buyers and sellers quickly reach a common understanding.

 



Dynamics 365 | Human Resource Management / HR

If your employees are successful, so is your business. With Human Resources in Dynamics 365, you get functionality that lets you create a workplace and a work environment where your employees thrive. With the HR solution in Dynamics 365, you get help with managing your work teams in a clear and efficient way.

Dynamics 365 Human Resources

With the Human Resources application in Dynamics 365, your HR staff get an effective tool to help them gain the insight into the workforce they need to build a database-based employee management across multiple HR areas, including personnel management, compliance with specified standards, compensation, leave, perks and absences, payroll integration, performance feedback and self-service programs.

 



Dynamics 365 | Service

The service management solutions offered in Dynamics 365 allow your company to offer comprehensive customer support, make your service activities more profitable and help establish long-term customer relationships. The integrable applications create an efficient operation of your service administration, reducing costs and improving the overall customer satisfaction.

Dynamics 365 Customer Service

Build a close relationship with your customers based on loyalty and affiliation with your brand with the Customer Service application in Dynamics 365. You get a complete service for managing your customer support, providing comprehensive self-service and assisted scenarios across multiple channels of your customer engagement. Dynamics 365 Customer Service provides comprehensive and efficient service management that allows you to provide customers with the tailored service they expect across several channels supported by AI driven insights. Your service teams are provided with tools that enable them to handle and resolve routine requests smarter and solve complicated problems more easily. Make the work experience for each help desk employee and the service for each customer simpler via one complete source for all customer data.

Dynamics 365 Customer Service Insights

With the AI-based insight in Dynamics 365 Customer Service Insights, you will be able to make qualified and better decisions and proactively increase customer satisfaction. Get the most out of the latest technology and leverage the benefits of AI to optimize the processes in your business. Achieve better customer service through insight, measure performance over time across all your service channels, identify which areas are ready for growth and optimize overall service productivity with modern and innovative AI capabilities and functionality.

Dynamics 365 Field Service

Solve your customers' service issues, first time and every time. In order to be able to guarantee an optimal field service, by deploying the right service resource at the right time and in the right place, it requires the use of a precise and stable tool. With Dynamics 365 Field Service you get a total solution that allows you to provide proactive technical service and can therefore provide your customers with the best possible service, wherever they are and when they need it.

Dynamics 365 Remote Assist

Using Dynamics 365 Remote Assist and Microsoft's mixed reality headset HoloLens, your technicians will be able to work together from different locations and therefore can work effectively together wherever they are. Dynamics 365 Remote Assist is a mixed reality service solution in Dynamics 365 that allows your technicians to share what they see in real time with other experts in remote locations so they have their hands free while getting the help they need to able to complete their tasks.

 


Dynamics 365 | Retail

Get advanced and intelligent applications for managing your retail business. With the Dynamics 365 retail applications, you can give your customers what they want and when they want it.

Dynamics 365 Commerce

Dynamics 365 Retail has become Dynamics 365 Commerce, but the solution still includes the same comprehensive multi-channel commerce functionality that goes across administration, e-commerce in your webshop, your physical store and your call center. The already proven functionality from Dynamics 365 Retail in Dynamics 365 Commerce enables you, through personal customer agreements, to build loyalty to your brand or trademark, increase revenue by optimizing the efficiency of your employees, improving operational efficiency and thus reducing ongoing operating costs and promoting the efficiency of your supply chain and ultimately deliver better results for your business.

Dynamics 365 Fraud Protection

Protect your e-commerce business with a solution designed to help e-commerce businesses reduce the costs associated with fraud and manual reviews, increase acceptance rates and enhance the customer's shopping experience.

Dynamics 365 Connected Store

Bring the latest technology into your business. With Dynamics 365 Connected Store, your store managers and employees will have the opportunity to deliver the optimal shopping experience for your customers. Connected Store provides real-time insights gathered from observation and location systems such as camcorders and Internet of Things (IoT) sensors, as well as other industry systems.

 

 



Dynamics 365 | Marketing

Get advanced applications that give you insight into consumer behavior, brand perception and innovation opportunities. Make decisions based on data, optimize your marketing and personalize communication for your customers. Dynamics 365 provides advanced marketing management to help your business grow and outperform its competitors.

Dynamics 365 Marketing

Create personalized shopping experiences and achieve a more rewarding business relationship with your customers. With Dynamics 365 Marketing, through comprehensive user customization and automation, along with full use of the Microsoft assets, you can help manage your customer engagement and your customers will have a seamless buying experience, increasing your lead generation and enhancing your marketing capabilities.

Dynamics 365 Customer Insights

The intuitive and flexible Customer Data Platform (CDP) opens up insights into your customers and allows you to run personalized experiences for them. With Dynamics 365 Customer Insights, AI technology becomes a reality for your business and offers a number of advantages. Maximize your customers' lifetime with AI-driven insights, based on unified customer profiles that unite all your customer data across the various data sources, giving you a simple overview of each customer in real time. Get quick insights into your business results with a real-time, business-oriented CDP designed to give even employees with minimal education and IT assistance the insight they can act on. In addition, Microsoft Azure and Power Platform allow you to quickly perform analytical processing and customize the solution.


 



Dynamics 365 | Training

It is important to prepare the individual employee to deal with the many changes that are happening around us all the time, not least the technological ones. Training your employees gives your company value and creates a common focus. The company that puts the individual employee at the center and thus makes the best use of human resources makes the most money. Dynamics 365 provides apps designed to empower your employees.

Dynamics 365 Guides

Empower your employees to learn new skills through hands-on learning. With Microsoft Dynamics 365 Guides, a mixed-reality application for Microsoft HoloLens, your operators can learn and gain new skills during a workflow. They will receive holographic instructions when and where they are needed, which are tied to the place where the work in question is performed. The holographic instructions can include images, videos, and 3D holographic models and show your operators what to do and where. That way they can do their job faster and with far fewer mistakes while gaining new skills during the process.
 



Dynamics 365 | Surveys

A survey business application enables efficient development and management of electronic surveys, polls and questionnaires to make market surveys, measure customer satisfaction and gather employee feedback.

Microsoft Forms Pro

Register, analyze and respond to customer insights. With Microsoft Forms Pro, you get a simple and effective survey application for businesses to collect and handle timely feedback, which allows you to create and send surveys to employees or customers and collect valuable feedback on your products or services.

 

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