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Dynamics 365 / CRM - July update

The upcoming update to Dynamics 365 will be released soon, but what will the new update contain?

User interface update - Unified Interface

The upcoming update includes, among other things, an improvement of the user interface that will both combine and improve the interface. This will be a significant facelift for Dynamics 365 and will make the application more accessible than ever. It is especially the usability for mobile users the new update has as a first priority. For example, the improvements will include a brand new activity timeline in the mobile application with embedded actions, new custom controls, and enhanced offline mobile functionality. Additional updates include new theme options, improved support and an updated visual design, where the user interface will appear fresher.

The enhanced user interface is just part of an even more comprehensive update of the Unified Interface, where the design of the mobile, tablet and web appearance is much more consistent and uniform. However, Unified Interface will initially only be used in the Business Edition. Enterprise Edition will still be on the older interface, but will get a user interface face-lift on the web client.

Virtual Entities

Virtual Entities allows you to integrate data from external systems into the interface via web services.

Customer insight experience

Here BI, company data, Analytics, Machine Learning, etc. is collected and provides functionality to, for example, advanced segmentation and lead generation.

Further updates

  • Changes in App Designer
  • Better editor for HTML emails
  • The existing activity wall is replaced with a timeline control
  • Integration of Microsoft Flow directly to the Dynamics 365 user interface
  • Provisionin improvements for mobile devices
  • More robust mobile offline functionality
  • More LiveAssist improvements
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